Our Return Policy ensures that you can shop with confidence at CAVE BOMBARDA. We want you to be satisfied with your purchase, and if for any reason you are not, this policy explains how you can return or exchange your products.

Return Conditions

You have the right to return any product within 14 days of receiving it, provided it is in its original condition, unopened, and with all original packaging and documentation. This applies to both regular and sale items.

How to Return a Product

To return a product, please contact our customer service team to initiate the return process. You will be required to provide your order number and details of the product you wish to return. Returns should be shipped to the address provided by our customer service.

Refunds

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used during the purchase, excluding any shipping costs unless the return is due to our error. Please allow up to 14 days for the refund to appear in your account.

Exchanges

If you wish to exchange a product, please follow the same process as for returns. After receiving and inspecting the returned product, we will send the replacement product if available. If the desired product is out of stock, we will issue a refund.

Defective Products

If you receive a defective or damaged product, please contact us within 30 days of the invoice date. We will arrange for a replacement or refund, including any return shipping costs. The product must be returned with all components in its original packaging.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product is defective or we have made an error in the order. We recommend using a trackable shipping service to ensure the product reaches us.

Non-Returnable Items

Certain items are non-returnable, including personalized products, opened food or beverage items, and gift cards. Please contact us if you have any questions about the return eligibility of your product.