Scope and Object
These Terms and Conditions are intended to govern the use of the online store service provided by CAVE BOMBARDA, located at Rua Miguel Bombarda 285 Loja 10, 4050-382 Porto. The service consists of providing access to our online store at www.cavebombarda.com, where you can purchase our products and services electronically under the terms and conditions described herein.
User Obligations
Users must be of legal age. All alcoholic beverages available for sale can only be purchased by individuals who are of legal drinking age in their country of residence. The information and orders provided by the user will have full legal effect, and the user cannot claim the absence of a signature for non-compliance with the obligations assumed.
Product Information and Content
We strive to ensure that all information presented on our website is accurate and free from typographical errors. If you purchase a product with characteristics different from those presented, you have the right to withdraw from the purchase contract as per applicable legal terms. All information regarding prices, products, specifications, promotions, images, descriptions, and services may be changed at any time.
Pricing and Payment
The prices of products on www.cavebombarda.com may change without prior notice and are subject to stock availability. All prices include VAT at the applicable rates under Portuguese law. Orders are only processed after payment is received, and they do not constitute a product reservation. Payment can be made by bank transfer.
Delivery
The delivery fee is calculated upon check out. Orders are typically delivered within 3 to 5 business days, though delivery times may extend beyond 10 days for out-of-stock items or custom orders.
Responsibilities
CAVE BOMBARDA is not responsible for delays, interruptions, or errors in communication arising from factors beyond our control, such as network failures, system errors, or viruses. We also do not guarantee uninterrupted service or that products and services will meet the user's expectations.
Consumer Obligations
Users must provide correct personal information and delivery addresses. Failure to do so may result in delayed or failed deliveries, for which the user is responsible. We reserve the right to cancel future orders or block access if these obligations are violated.
Privacy and Data Protection
We guarantee the confidentiality of all personal data provided by users. Personal data is processed and stored electronically for contractual and commercial purposes. Users have the right to access, correct, and update their data at any time.
Order Cancellation
Users may cancel their orders before they are processed by contacting us via phone or email. If an order cannot be fulfilled due to technical errors or inconsistencies, we reserve the right to cancel it and provide a refund.
Return and Exchange Policy
Users may return products within 14 days of receipt if they are unsatisfied. Returned products must be in their original packaging and condition, accompanied by all received documentation. We will refund the purchase price, excluding any promotional discounts applied.
Intellectual Property
The content of our online store is protected by copyright, industrial property laws, and other applicable legislation. Users must respect these rights and refrain from unauthorized reproduction, commercialization, or public disclosure of the content.
Service Suspension and Deactivation
We reserve the right to suspend or terminate access to the service at any time, without prior notice, if users violate the terms of use or other conditions outlined in these Terms and Conditions. We are not responsible for any damages resulting from the suspension or cancellation of the service.
Communications
Notifications related to the service, including updates to these Terms and Conditions, may be sent to the user's email address, phone number, or other contact information provided during the order process. Users can opt out of receiving communications at any time.
Complaints
Users may submit complaints about our services or products within 30 days of the event. Complaints will be recorded in our system, and we will notify users of the outcome within 30 days.
Governing Law
These Terms and Conditions are governed by Portuguese law.